Earning and using store credit

Earning and using store credit

When returning or exchanging items, the value of the item can be returned directly to the customer or stored as store credit to use against future sales.

Store credit will only apply to POS stores from the same organization, and cannot be used against sale invoices processed through the Cin7 Core web portal. POS store credit is not counted towards Cin7 Core customer credit.

Refund to customer credit

During a return, select Refund and enter the value to add to store credit. Confirm to continue. This will add the value to the customer's store credit.
     

View customer credit

View how much store credit your customer's have accumulated from the Menu → Customers page.
     

Pay with customer credit

A customer must be added to a sale in order to use their store credit to pay. On the payment screen, choose Store Credit as the payment method. If the customer has enough store credit to cover the full balance of the sale, this will complete the sale. If the store credit is insufficient, part of the balance will be paid and the customer will need to use another payment method for the remaining balance.
  

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