Undo or void an RMA or return order

Undo or void an RMA or return order

Undo an RMA receipt action

Authorizing a product receipt action triggers multiple other actions and orders, which means an RMA cannot be undone or voided after this point. Undoing a product receipt action voids the return order and associated orders. When product receipt has been authorized in the return order, it is no longer possible to undo or void this action.

Undo a product receipt action from the RMA.

In this case, items 1 and 3 have not yet been received and authorized in the associated return order, the action can be undone. Item 2 has been authorized and the action cannot be undone.

Undo or void a return order

Once a return order has authorized receipt of products, it can no longer be undone or voided. This is because multiple other documents are created from this action. If there are no more actions to take or products to receive, you can mark the return order as completed.

Undo or void RMA

Once a return order has authorized receipt of products, the associated RMA no longer be undone or voided. This is because multiple other documents are created from this action. If there are no more actions to take or products to receive, you can mark the RMA as completed.

 

 

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