Undo or void a sale

Undo or void a sale

Undo an order to return it to draft status, while keeping all the customer and order line details. Use Void to remove all order data from the sale and close it permanently. You can undo/void one sale, multiple sales at a time, or just a stage of sale. There are no restrictions to undo or void a sale if you have the user permission to do so.

Undoing a sale or other transaction returns it to draft status, but you can re-authorize the same transaction. Voiding a sale or other transaction is permanent, you will not be able to re-open or re-authorize the transaction once it has been voided.

Undo or void a single sale

Select the sale to undo or void, select More actions and then Undo or Void.

Undo or void multiple sales

Choose one or more sales to undo or void.

  1. Go to Sale → Sales to view all sales.

  2. Check one or more boxes next to the sale/s to undo or void. This will make the bulk action toolbar appear, where you can select Undo or Void.

Undo one stage of a sale

Undo just one stage of sale of a sale without affecting the other stages. This option is available for the pick, pack, and ship stages of a sale.

 

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