Bind a custom domain name to RMA Portal

Bind a custom domain name to RMA Portal

You can use your own domain name for your RMA Portal instead of the default address. Cin7 Core generates the DNS records you need. Add them at your DNS provider to verify ownership and point the domain to your portal. Only one custom domain per portal is allowed.

Before you start

  • Cin7 Core RMA Portal subscription

  • RMA Portal set up

  • A custom domain purchased from a domain registrar (for example, Namecheap, GoDaddy, or Google Domains)

  • Your custom domain must be a subdomain, not an apex domain (for example, returns.rma.com not rma.com)

Step 1: Get your DNS records from Cin7 Core

  1. Go to Integrations → Cin7 Core RMA Portal.

  2. Open General and go to Custom domain for portal.

  3. Enter your subdomain into the Custom domain (URL) field.

  4. Click Set custom domain.

Cin7 Core displays a TXT record and a CNAME record. Keep this page open because you'll need both values in the next step.

Step 2: Configure the DNS

Log in to your DNS provider and add both records shown in Cin7 Core to your domain's DNS zone.

  • The TXT record lets Cin7 Core verify that you own the domain.

  • The CNAME record points your domain to your RMA portal.

The exact steps for adding records vary by provider. Consult your provider's documentation or support if you're unsure.

Once added, you can confirm the change has propagated using dig (Mac Terminal) or nslookup (Windows Command Prompt). DNS changes can take up to 48 hours to propagate, though they often take effect within a few hours.

If you need to update your custom domain in future, remove the existing one in Cin7 Core and repeat this process.

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