My Cin7 Core Subscription

My Cin7 Core Subscription

You can try Cin7 Core for 14 days free of charge. Before or after completing your free trial, you can subscribe to Cin7 Core to keep using the system. You can add users and features at any time. You can also track your payment history with Cin7 Core and refer more users for a discount.

All plans can be customised by adding users, external integrations, API access, and extra modules. Users can upgrade at any time. Please see Cin7 Core Pricing and Plans for more information on included features. Cin7 Core provides a handy calculator for users to work out exactly

If you experience any issues with auto-pay for your recurring billing agreement, contact our Cin7 Core support team.

Signing up for a free trial

If you're new to Cin7 Core, you can check out its features with our no-obligation 14-day free trial. You will not be charged anything nor will you be asked to provide a credit card during the trial period. After 14 days, you need to subscribe to continue using Cin7 Core.

To sign up for your free trial:

  1. Open the Cin7 Core website and click Start my 14-Day Free Trialor sign up here.

  2. Enter your full name and email address, and nominate a password, which you will need to enter twice.
    If you use Xero, QuickBooks, TurboTax, or Mint, you can sign up with your Intuit or Xero account.

  1. Read and accept the Cin7 Core Terms of Use and Privacy Policy.

  2. Select Next.

  3. On the Create your Organisation page, enter the information required to set up your account.
    Please use a valid email address and phone number.

  4. Select Next.

  5. Verify your phone number with either a voice call or SMS. Enter the one-time password (OTP) and select Submit Code. Cin7 Core will then set up your 14 day trial account.

Subscribing to Cin7 Core

So you've enjoyed using Cin7 Core trial, and you want to subscribe! We have a range of options to help you get the most out of Cin7 Core.

  1. Select My Account → My Subscription and then click Subscribe.
    You may want to remove any trial data before you start your subscription.

  2. Select your plan, users, API connections, features, and integrations.

  3. Choose if you want monthly or annual billing. Annual subscriptions apply a discount of one month.

  4. Select the onboarding plan that works for you and your organization. Our team will help you get the most out of Cin7 Core.

  5. Next, you will be taken through to a secure payment page to complete your subscription.

  6. After the payment, you will receive a confirmation email and, in the case of monthly billing, a recurring billing agreement to authorize Cin7 Core to take monthly payments from your account. If the recurring billing agreement is not signed, the account will return to trial status after the paid month is completed.

Annual subscriptions do not renew automatically. When your annual account is about to expire, you will be sent a notification reminding you to renew your subscription.

Note: If you encounter errors during payment processing, you may try the operation again following the instructions that appear on-screen or you can get in touch with Cin7 Core Customer Support.

Deleting trial data

You can remove your trial data with either a Transactional Data Reset or a Full Data Reset. This option is only visible to the master user of the organization. You can also remove your data when you have a subscription.

Account reset is irreversible. Once done, there is no way to restore your data.

Transaction Data Reset:  

  

Full Data Reset:

  

Manage subscription

View your subscription details, change your payment method or upgrade your subscription, in Account → My Subscription.

Click Update subscription anytime to upgrade your subscription.

  • Monthly: For changes to monthly subscription plans, updated charges will be processed on the current billing cycle as an additional invoice for features you have connected. The invoice will be processed on the next scheduled monthly payment date. Prorated charges are not available, the full amount for the billing cycle will be charged.

  • Annual: For changes to annual subscription plans, you will be asked to pay a prorated charge for the additional users/features based on the remaining term of your subscription.

You can also to Switch to annual plan or change the payment method. 

If your Cin7 Core account has expired, you can reactivate it on this page (Account > My Subscription).

Payment History

On the My Subscription page, you can view all payments made to Cin7 Core for this account. Each payment includes a link to the invoice for that payment.

Referral Program

Refer a friend and save! When they subscribe, you will earn a referral credit of 10% of their total payment amount. They also get a 10% discount for 6 months on their base plan. You can use your referral credit towards your next payment. The customer you invited to Cin7 Core receives a discount of 10% for 6 months on their base plan.

You can view your referral credit in the My Subscription page.

Pricing Changes

We review our pricing regularly to ensure that it reflects the value we provide. We’re also continually improving our product and scaling our team to meet your evolving needs. We will inform existing customers of any price changes well in advance. Cin7 Core also identifies small accounts or accounts having financial difficulties and takes actions to mitigate the effect of pricing changes.

Cancel subscription

You can request the cancellation of your Cin7 Core account by selecting Cancel Subscription in the My Subscription page. Only the master user for the account can cancel a subscription. We require at least 30 days notice before the end of your Annual or Monthly Subscription. Alternatively, missing a payment will cancel an account automatically.

Our team will arrange a meeting with you to discuss the cancellation request. Data will be available in read-only format for 6 weeks after a canceled subscription or missed payment.

No refund will be provided for any remaining prepaid period for an Annual Subscription. If you cancel your Monthly Subscription, you must pay all relevant Access Fees for each remaining day of the Monthly Subscription (including the 30 day notice period referenced above).

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