Fulfillment Issue with Split Orders Where DEAR Sends Incorrect Tracking Information to Shopify
It would nice if DEAR had the ability to partially fulfill orders in Shopify. Currently, when a particular order has been split into two fulfillments (each one sent from a different warehouse) and part of the order is fulfilled (say Fulfillment #1), the tracking number is sent back to DEAR and then DEAR sends the tracking number back to Shopify. Problem is that DEAR will fulfill the whole order in Shopify rather than the specific items that have been shipped as part of Fulfillment #1. This then triggers an email shipping notification to the customer, so the customer thinks the whole order has been shipped. Any future attempts to send tracking information for Fulfillment #2 are then blocked by Shopify.
We receive a number of phone calls and emails each week from customers wondering why only part of their order was shipped. We explain to them that their order was sent in more than one shipment, and manually email them the correct tracking information for each shipment. Dealing with these types of enquiries is time-consuming for our staff/ customers and could easily be avoided with an integration upgrade that allows orders to be partially fulfilled in Shopify. For a system that supports multiple warehouses and fulfillments, I’m very surprised this feature isn’t already available.
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Hi @Paul Johnson,
yes, your use case is utilising Shopfy's split cart functionality. This is something on our Shopify roadmap to address.
I copied this from another post that was closed from 2 years ago because this is the exact issue I'm currently having
Partial fulfilment is working correctly for us using the native Cin7/Shopify integration.
I'm having this issue as well.
@Nicolas Noakes, are you using two fulfillment locations on the orders or are you just fulfilling the items at different times? Any insight here would be helpful!
We fulfil from one location, but occasionally fulfil with multiple shipments at different times due to stock availability.
That's the difference. We're fulfilling a single order from multiple locations, at which point CORE does split the fulfillment and sends fulfillment data for the line items fulfilled at one location, but then it also changes the fulfillment location for the non-fulfilled line items to the same warehouse that fulfilled the first part of the order.
It's a major issue for us because we have stocked items that we manufacture at a different location than our build-to-order products, and customers can order both in the same order.
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