Error Products received quantities are more than invoiced quantities. Please see the errors in details.
We cannot complete multiple Purchase Orders because we received more than was invoiced. I believe that this is an issue within Cin7 that should be solved for because, there's never a guarantee a company will actually receive exactly what they ordered. The simple answer from customer service was “Just undo the PO and make things match”.
There are two fundamental issues with this:
1. The first is that, if this discrepancy is not caught before any product movement happens, not only does the PO need to be undone, but every movement that happened after the receiving step - resulting in potentially hundreds of “undo” steps in order to correct the mistake. I don't believe this is a realistic solution. This is what that would actually look like:
- Find the SO numbers containing any FG's that include these items on the purchase order.
- Undo the Pick, Pack, and Ship steps of the SO(s). There could be dozens of SO's that I have to undo.
- Find any other movements of these items such as Transfers, Stock adjustments, etc. and undo those.
- Assuming I didn't miss another step in there, I believe I could FINALLY undo the PO.
- Make the sale order match what we received.
- Re-authorize every step I had to undo.
2. The only way to fix this error is to completely undo the PO and change the sale order to match what we actually received. But that's not how much I ordered… I want to know how accurate our suppliers are when receiving orders, and if we can't track these issues, then we can't accurately evaluate our suppliers.
For the time being, we have Purchase Orders that just sit at the “Receiving” step and never make it to “Completed”. This drives me crazy, mainly because I can't understand why we can't simply authorize the invoice step because it doesn't match what was received…
Please fix this.
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Edit: * Make the PURCHASE order match what we received. (I accidentally wrote sale order)
This is an issue I have encountered as well. The whole purpose of receiving is to confirm that what arrived matches what was ordered because human error is in fact very common. Many times an order will contain more or less than what was on the PO. The fact that an order cannot be invoiced if the quantities don't exactly match the receiving basically defeats the purpose of even having a receiving section. Altogether this creates a fundamentally incorrect process and a very inefficient one at that.
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