Credit hold option to allow authorization of orders but not allow fulfillment stages
I believe it would be ideal to implement an option that allows for greater customization. Specifically, we could maintain the existing credit hold feature that prevents order authorization for customers on credit hold, while also introducing a new option to allow order authorization for backordering. This way, orders can be backordered while the credit situation is being resolved, restricting only the fulfillment process.
Kindly consider the possibility of implementing this option.
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This option would be ideal for our business.
The lead time of our products can range from 2 to 38 weeks. During that time - customers may place further orders with us for in stock products. If they pay late on one of those orders, we would place them on credit hold. However, we may still accidentally send out an order to them because CIN7 does not block this feature for customers on credit hold. It has happened and I am sure will happen again.
Fingers crossed this feature is implemented
Something like this seems like a missing feature since there is a warning on invoice generation and order authorisation. We don't want to be shipping goods to customers on credit hold.
I'm not bothered about the backordering thing, there should just be a warning on picking, packing and shipping, the same as there is for authorisation and invoicing.
We need the option for the system not to despatch if the customer is on hold/stop. Not being able to invoice once the goods have been despatched is not suitable as the goods have already left.
Agreed, this is still a desperate feature for us.
Surely, most businesses who offer credit terms operate in this way. We have to manually check if a customer is on credit hodl when dispatching good.
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