Recent Xero-Sync update (last weekend, 9th March 2025) is causing duplicated sales manual journals in Xero
My logistics colleague reported this yesterday for me via our Cin7 consultant, hasnt come back but has anyone else noticed this yet. So far, it's posted about £40k's worth of errors. We've had to turn off our Cin7 auto-sync's with Xero.
It'll probably only happen, I am guessing, if you have more than one sales channel showing in that new form box in Cin7's “Xero integration” settings.
Recent update concerned was: https://coreupdates.cin7.com/hc/en-us/articles/12120100731407-9th-March-2025#heading-8
Related to
Comments
3 comments
Hi,
As per our 9th March release update, sale manual journals will now follow the sync type of invoices for the sales channel.
To assist us in investigating this further, could you please submit a support ticket and share examples of the duplicated sale manual journals you're experiencing in Xero?
Thank you for your cooperation.
hi Sayali,
per above, BlueHub have indeed already raised this ticket with you. I wasn't advised of that on Friday and just wondered if anyone else had the same experience. I have already provided BlueHub with a full chain of examples and screenshots. So, I don't really want to duplicate and confuse matters any further.
That said, while I have you, could I simply ask: assuming our issue is proven, would it be normal to expect Cin7Core to post all required corrections to my Xero general ledgers, and what time frame might we be looking at ?
Many thanks
For anyone interested in the outcome of this, please note that late last week, Cin7 fully agreed with our observation and fixed the Cin7Core:Xero sync update amongst the “HotFixes” last weekend (23rd March). This means that the Cin7Core:Xero interface was systematically duplicating in Xero ALL manual journals on Cin7Core SALES invoices for 2 whole weeks.
We regularly run our own reconciliations and therefore, identified the error early and duly turned OFF our auto-sync's. Other Cin7Core clients were seemingly NOT advised (we did suggest that they should advise clients with these journals being OUR highest volume transaction-type and also, March being YEAR-end for a larger fraction of clients).
This is the first time in 4 years that I've seen a SERIOUS posting error with DEAR/Cin7Core. For anyone wondering if the norm is for Cin7 to fully own the issue and correct all the related posting mistakes in Xero, then that our experience certainly suggests not. Note that I previously asked this above but for whatever reason, received no reply. Note in fairness that my prior experience is that they are NOT the only software provider that fail to fix historical errors. Sometimes, you don't know what ELSE has been routinely changed in another system. Going forward, I am optimistic that when making system changes in this area in future, then they will not repeat the same mistake.
I think that Cin7 could perhaps leave a couple of months for the orders and accruals to settle down, and then revisit it. Maybe.
Anyway, if anyone wants to know how to identify the errors and fix them in Xero, please come back to me. I can otherwise only hope that Cin7 at least informs their clients' accountants and/or consultants and the errors caused aren't as big as ours would have been if we hadn't turned off the auto-updates, ie: 400k in absolute terms.
Please sign in to leave a comment.