Customer discounts being pre applied via B2B
When a customer enters an order into the B2B system and a discount rule is applied, the system pre-applies the discount, notes 0% discount in the discount field, and adds a long note on the order advising discounts have been applied.
This is confusing to customers. We are constantly having customers see the 0% discount and calling saying our invoice is wrong as there is no discount applied… to which we have to explain.
What should happen is the full list price shown, the correct discount shown, then the discounted amount shown. This is how CIN 7 does it. It is clear, there is no confusion and no need for explanation.
Why can't the B2B orders behave like they do in CIN 7?
Related to
Comments
1 comment
Agree with this post. The rounding issue seems unimportant.
Please sign in to leave a comment.