Customer discounts being pre applied via B2B
When a customer enters an order into the B2B system and a discount rule is applied, the system pre-applies the discount, notes 0% discount in the discount field, and adds a long note on the order advising discounts have been applied.
This is confusing to customers. We are constantly having customers see the 0% discount and calling saying our invoice is wrong as there is no discount applied… to which we have to explain.
What should happen is the full list price shown, the correct discount shown, then the discounted amount shown. This is how CIN 7 does it. It is clear, there is no confusion and no need for explanation.
Why can't the B2B orders behave like they do in CIN 7?
Related to
Comments
2 comments
Agree with this post. The rounding issue seems unimportant.
I fully agree with Matt on this matter. I understand that the user interface is designed to prevent rounding errors.
However, when we consider typical sales experiences—whether in local stores or on global brand websites—any discounts applied at checkout are usually clearly shown on the invoice, including the discount percentage. This creates a consistent message across all customer touchpoints.
While including the discounted price and percentage in the invoice memo may provide some clarity, we cannot expect all customers to read this section. This may lead to confusion and a less satisfactory customer experience.
I strongly encourage the Cin7 Core team to consider adding a feature that clearly displays the discount (including the percentage) directly on the invoice, rather than only reflecting the discounted price.
Thank you.
Nat
Please sign in to leave a comment.