Feature Request : Support for Negative Line Items in POS Checkout
Organisation - Wolfi's Bike Shop LLC and Wolfi's Sport Trading
Requested by the master user - robert@wolfis.ae
Ticket link - https://cin7.zendesk.com/agent/tickets/225587 and https://cin7.zendesk.com/agent/tickets/196047
Done the same request via https://help.core.cin7.com/hc/en-us/community/posts/12745166916623-Improvement-Suggestion-Support-for-Negative-Line-Items-in-POS-Checkout
Dear Cin7 Support Team,
I’d like to submit a feature request for the Cin7 POS system that would significantly streamline our checkout process and improve flexibility during sales transactions.
Request:
Enable the ability to remove or exclude an item from the total sale by entering a negative quantity (e.g., “-1”) directly in the POS during a transaction.
Use Case Example:
When selling a bicycle, there are occasions where a customer brings their own saddle. In such cases, we still need to ring up the full bicycle (which includes a saddle by default), but deduct the value of the saddle in the same transaction.
Currently, this requires us to manually edit the bike’s price or handle it through a workaround like issuing a discount or credit note, which is inefficient and causes confusion in inventory and reporting.
Proposed Solution:
Allow staff to enter a line item with a negative quantity (e.g., -1 saddle) to reflect the return or exclusion of that item during the same sales transaction. This would:
- Maintain accurate inventory records
- Reflect true pricing and itemization on the invoice
- Reduce manual workarounds and pricing adjustments
- Improve customer experience by simplifying the checkout process
We believe this would be a small yet powerful improvement to the POS workflow for retailers who deal with product swaps, custom builds, or bundled product exclusions.
Please let me know if this can be considered or added to the development roadmap.
Kind regards,
Robert Diehl
General Manager
Comments
8 comments
Accurate inventory is very important for reporting and making business decisions.
Will help inventory accuracy
Great Idea Please do the needful and add this feature - would help us a lot
A much-needed one (Y)
Great idea - This will help us with inventory accuracy.
Much needed feature for inventory accuracy
Accurate inventory is essential! This would save a lot of time & admin.
We really need this feature; it will help us a lot.
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