Feature Request: Ability to Control Invoice Delivery Email for B2B Portal Orders

Raising on behalf of a customer. We would like to request an enhancement to the invoice delivery settings within the Cin7 Core B2B portal.

Current Challenge
At the moment, when a customer places an order through the B2B portal, the invoice is automatically sent to the email address of the individual who placed the order. For customers with multiple logins, some with 20 or more - this often results in invoices being sent to unmonitored or incorrect email addresses. This creates confusion for customers and additional work for our finance team as invoices may not reach the appropriate recipient.

We have identified that using a sales representative login to place the order will cause the invoice to be sent to the customer’s default email address, which is exactly the behavior we need. However, this is not a workable solution, as the system currently allows only one sales representative per customer, and customers cannot place their own orders this way.

Requested Enhancement
We would like the ability to control which email address receives the invoice when a customer places an order through the B2B portal. Ideally, this would allow invoices to always be sent to the customer’s designated default invoice email, regardless of who placed the order.

Why This Matters

• Ensures invoices consistently reach the correct, monitored contact
• Reduces manual intervention and follow-up by finance teams
• Avoids confusion for customers and prevents missed payments
• Aligns invoice delivery behavior with the sales-representative workflow
• Supports customers with multiple users and complex account structures

This enhancement would significantly improve efficiency and accuracy for both our internal teams and our customers.