Feature Request: Ability to Select Inventory Sync Basis (ATS vs. On Hand) for Shopify

Jessica Joy

We would like the ability to choose which inventory value is synced from Cin7 Core to Shopify—either Available to Sell (ATS) or On Hand.

Context:
Our On Hand inventory is significantly reduced by Sales Orders that are scheduled to ship months in the future. In many cases, we already have corresponding Purchase Orders planned or in progress to fulfill those orders.

Problem:
Because Shopify is currently reflecting this reduced availability, it prevents us from selling inventory at retail in the interim—even though we have sufficient stock or incoming supply to support both wholesale and retail demand.

Impact:
This limits our ability to generate near-term revenue and creates an inaccurate representation of sellable inventory in our ecommerce channel.

Requested Solution:
Provide a setting to allow users to select whether Shopify syncs based on ATS or On Hand inventory, depending on their operational needs.

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