Customer Phone Number on a Drop Ship PO
I would like to request an enhancement to the way information can be transferred from a Sales Order to a Purchase Order, specifically for dropshipping workflows.
We have a client who processes dropship orders through Cin7 Core. Their orders come into Cin7 as authorised, which means the related Purchase Order is automatically created. However, only limited Sales Order information can currently be pulled through to the Purchase Order.
The main issue is that the customer phone number does not carry across from the Sales Order to the Purchase Order.
For dropshipping, the customer phone number is a vital piece of information. Suppliers and couriers often require it for delivery, shipment queries, failed delivery attempts, and customer contact during fulfilment. Without the phone number on the Purchase Order, the dropshipping process becomes manual, inefficient, and more prone to errors.
At the moment, this information cannot be added automatically because the Purchase Order is generated immediately once the authorised order enters Cin7 Core. This means there is no practical opportunity to manually intervene before the Purchase Order is created.
Ideally, this could be supported through one or more of the following options:
- Allow the customer phone number to be included as an available field when generating Purchase Orders from Sales Orders.
- Allow Sales Order customer/contact fields to be mapped into Purchase Order fields, notes, delivery instructions, or custom fields.
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1 comment
Absolutely ! Most vendors require a phone AND contact on drop ships. Would save us a lot of time on drop ships.
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