Anyone else have issues with the Shopify reauth pulling in old orders?
We had a cutoff date (our launch date) set in the integration. The latest update (I presume) called for an unexpected reauth. It was just a one button click. The reauth ignored our cutoff date and brought in years worth of prior sales. New sales have since consumed some assemblies built by these old (unfulfilled orders) making voiding them not possible.
Are we the only ones?
Comments
7 comments
Hi there,
Are you able to provide your account details or the support ticket number associated with the issue you're experiencing?
The recent changes to the "Update your Shopify" connection are unrelated to the issue you've described.
We do have an upcoming fix for a known issue where historical orders are being pulled in when a refund is processed after the lock date. This fix may or may not resolve the issue you're seeing.
Providing your account details and any additional information about the problem will allow us to investigate further and determine whether the upcoming fix is related to your case or if a separate issue needs to be addressed.
Thanks,
#309479 - Re: Shopify demanding reuthentication
Our shopify has an order lock of 12/13/24. Not sure how any orders should be in our system from before that but many are. Activity log is also reflecting original order date. I have an order in there from 2021.
Order date: 08/14/2021
LOG
05/27/2025 16:21:06
Sale status has been changed from Draft to Invoiced.
Shopify order processing
05/27/2025 16:21:06
Payment line "342.71" added.
Shopify order processing
05/27/2025 16:21:06
Payment status has been changed from Unpaid to Partially paid.
Shopify order processing
05/27/2025 17:09:35
Sale status has been changed from Invoiced to Completed.
Invoicing status has been changed from Invoiced to Invoiced / credited.
Payment status has been changed from Partially paid to Paid.
Shopify order processing
05/27/2025 17:09:38
Refund line "25.46" added.
Shopify order processing
05/27/2025 17:09:38
Sale status has been changed from Completed to Credited.
Payment status has been changed from Paid to Partially paid.
Shopify order processing
This is unrelated to any refunds processed after the lock date, I setup an integration for a client a couple weeks ago and over 200 sales orders came through dating a year prior to the lock date and none of them had refunds issued. Have also seen this issue happen multiple times.
Also, you can see the 6/2 ship dates
https://cdn.shopify.com/s/files/1/1063/1072/files/Screenshot_2026-06-09_155316.jpg?v=1781045732
Thanks Todd, I agree and I've seen the refund issue. I'm more surprised that support is saying there is no fix and I should do a stocktake. Huh?
A) No explanation of how this occured and
B) These orders are hitting allocated status. How many other things does that impact? Smart Reorder? Stockout?
Just be aware of it
Hi Dallis and Todd,
yes, there are 2 variations of the issue. One with refunds and others without. It is important that we investigate your case carefully to determine whether our fix will address your specific issue.
I have asked our Support Manager to help you out and he'll reach out to you shortly.
Many thanks,
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