Feature Request - Sale Order Header - Add a "Phone Field" under Shipping Details

Chris

Hi Cin7 Team,

In Shopify, there is Shipping and Billing Details.

The Problem

When a customers billing and shipping phone number are different…

Shopify's “Billing” phone number → Is mapped into Cin7's “Phone” field, under “customer details”
Shopify's “Shipping” phone number → Is mapped into Cin7's “Shipping Notes” field, under "shipping details"
With StarShipIT → Cin7 “Billing” phone number, is mapped to the Phone field of the courier
With StarShipIT → Cin7 “Shipping Notes” field, is mapped to the “Delivery instructions" field of the courier
With StarShipIT → There is nothing wrong with StarShipIT's mapping, moreso it is a Cin7 problem because there's only a single phone field.

The issue it causes

The shipping label ends up having the customers Billing phone number, in the shipping labels phone section.

This is not good on two fronts because:

The customer may not be received SMS messages / tracking events (if for example they've used a landline phone number as their business phone number)
When there is a problem with the customers address, the courier may or will try contact the customer from the phone number that is within the phone field on the shipping label. They do not use the delivery instructions field to call and contact customers, as this section on the label is more-so for the delivery driver where a customer has left instructions on where to place an item or how to enter through a gate etc.

The Solution / Feature Request

Could you please add another Phone field to the Sale Order header, under Shipping Details

The Shopify integration would need to be updated slight so that

Shopify Billing Phone number → Mapped to Cin7 Customer details phone number field
Shopify Shipping Phone number → Mapped to Cin7 Shipping details phone number field
We would then advise StarShipIT to update their mapping

I hope that makes sense. Im sure other users are in the same boat / have the same issue.