I can’t log in to Cin7 Core
If you can’t log in to Cin7 Core, you will find common troubleshooting steps in this article.
Before troubleshooting login issues, check the Cin7 Status Page for any outages. If there is an outage stopping users from logging in, wait until it’s fixed and then log in.
Authenticator app and code issues
You may have issues with the authenticator app or authenticator codes used to log in to Cin7 Core. For example:
You haven’t set up an authenticator app and can’t generate an authentication code.
Your authentication code doesn’t work.
You haven’t received your authentication code via email.
You have other issues with your authenticator app.
To fix authenticator app and code issues, reset two-factor authentication (2FA).
Lost phone or device
If you can’t log in because you’ve temporarily lost access to your authenticator, log in to Cin7 Core with your alternative identification method:
Enter your User name and Password.
Click Log In.
Click Use another authentication method.
-
Either:
Answer your security questions and click Log in.
Enter the Verification code sent to your alternative email address into Cin7 Core. Then click Log in.
If you can’t log in because you’ve permanently lost access to your authenticator, reset two-factor authentication (2FA).
Email, password, and security question issues
If you can’t log in because of an error (“Your email or password was incorrect. Please try again.”), reset your password and try again.
If you can’t log in because you forgot your security questions, reset two-factor authentication (2FA).
Two-factor authentication (2FA) setup issues
You may have trouble setting up two-factor authentication (2FA) if you’re reusing an old user’s email address. If this happens, reset two-factor authentication (2FA) for that email address.