Two-factor authentication (2FA)
Two-factor authentication (2FA) is an important second layer of security that requires two forms of identification to log in to Cin7 Core. 2FA significantly reduces the risk of unauthorized account access, boosting your account security and reducing the chance of a security breach.
To set up 2FA, you'll download an authenticator app or password manager to a trusted device and authorize it. To log in with 2FA, you'll enter your username, your password, and an authentication code—the "second factor"—generated via the authenticator app.
You can also sign in with a passkey, which doesn't require a password or authentication code. If you sign in with SSO, 2FA still applies.
Set up 2FA
You'll set up 2FA when you accept an invitation to Cin7 Core or when you reset it. Setup involves downloading an authenticator and then authorizing your device.
Download an authenticator
Download an authenticator app or password manager to a computer or phone that only you can access, and familiarize yourself with the application’s instructions.
Most popular authenticator apps or password managers will work, but you may have certain business constraints, such as not having access to mobile devices or browser extensions. Here’s a guide to help you choose the right authenticator:
| Authenticator | Mobile app | Desktop app | Web app | Browser extension | Free plan |
|---|---|---|---|---|---|
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
Yes |
Yes |
Yes |
|
Yes |
Yes |
Yes |
Yes |
No |
|
No |
No |
No |
Yes |
Yes |
Authorize your device
Once you've downloaded your authenticator, use it to authorize your device—if you're a new user who has accepted an invitation and created a password, skip to step 4:
Enter your User name and Password.
Click Log In.
In your authenticator, scan the QR code to create a new account/token (or, in Cin7 Core, click Enter your key manually and enter the text key).
In Cin7 Core, click Next.
In your authenticator, generate an Authentication code and enter it into Cin7 Core.
In Cin7 Core, click Next.
If your authenticator can’t scan the QR code to create an account/token, click Enter your key manually to uncover the text key, and enter that into your authenticator instead.
If that doesn’t work, you may need to use a different device.
Log in with 2FA
Once you’ve set up 2FA, you can log in to Cin7 Core:
Enter your User name and Password.
Click Log In.
In your authenticator, generate an Authentication code and enter it into Cin7 Core.
Click Log in.
Reset 2FA
Resetting two-factor authentication (2FA) is a common troubleshooting step for login issues.
If a user can't log in and needs their 2FA reset, the account owner or a co-owner must submit a ticket with Cin7 Core Support. Additionally, if the account owner needs to reset 2FA, they must attach copies of the following documents:
A legal ID, passport, or driver's license of the account owner
Proof of business registration
A letter on company letterhead stating the request to reset 2FA for the account owner
When submitting the request, use the following template:
Area: Account, Billing, or Subscription
Your email address: Your email address
Account Name: Your Cin7 Core account name
Subject: Reset 2FA
Description:
Hi,
I, the [account owner / co-owner], ask for 2FA to be reset for [user’s email].
Thank you,
[your name]
Once your 2FA has been reset, you must:
-
Delete your Cin7 Core account/token from your authenticator app. Here are instructions for popular authenticators: