Two-factor authentication (2FA)
Two-factor authentication (2FA) is an important second layer of security that requires two forms of identification to log into Cin7 Core. 2FA significantly reduces the risk of unauthorized account access, boosting your account security and reducing the chance of a security breach.
To set up 2FA, you’ll download an authenticator app or password manager to a trusted device and authorize it. To log in with 2FA, you’ll enter your username, your password, and an authentication code—the “second factor”—generated via the authenticator app.
When setting up 2FA, you’ll be asked to set up alternative identification. If you lose access to your authenticator app, you can log in via your alternative identification method or reset 2FA. You can choose to verify your browser so that an authentication code is needed only once every thirty days.
Set up 2FA
You’ll be prompted to set up 2FA when:
Logging in after resetting 2FA
To set up 2FA, you must:
Download an authenticator (or, use one you already have).
Authorize your device and set up alternative identification.
Download an authenticator
Download an authenticator app or password manager to a computer or phone that only you can access, and familiarize yourself with the application’s instructions.
Most popular authenticator apps or password managers will work, but you may have certain business constraints, such as not having access to mobile devices or browser extensions. Here’s a guide to help you choose the right authenticator:
Authenticator |
Mobile app |
Desktop app |
Web app |
Browser extension |
Free plan |
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
No |
No |
Yes |
|
Yes |
No |
Yes |
Yes |
Yes |
|
Yes |
Yes |
Yes |
Yes |
No |
|
No |
No |
No |
Yes |
Yes |
Authorize your device and set up alternative identification
Once you’ve downloaded your authenticator, use it to authorize your device—if you’re a new user who has just accepted an invitation and created a password, skip to step 4:
Enter your User name and Password.
Click Log In.
In your authenticator, scan the QR code to create a new account/token (or, in Cin7 Core, click Enter your key manually and enter the text key).
In Cin7 Core, click Next.
In your authenticator, generate an Authentication code and enter it into Cin7 Core.
In Cin7 Core, click Next.
If your authenticator can’t scan the QR code to create an account/token, click Enter your key manually to uncover the text key, and enter that into your authenticator instead.
If that doesn’t work, you may need to use a different device.
You’ll be asked to set up alternative identification, a way to log in if you lose access to your authenticator. Choose either alternative email or security questions and follow the on-screen instructions.
Now you can log in to Cin7 Core.
Log in with 2FA
Once you’ve set up 2FA, you can log in to Cin7 Omni:
Enter your User name and Password.
Click Log In.
In your authenticator, generate an Authentication code and enter it into Cin7 Core.
Optionally, if you want to log in on this device without authentication codes for 30 days, select Trust This Device For 30 Days.
Click Log in.
Log in without verification codes for 30 days by selecting Trust This Device For 30 Days when logging in.
Log in with alternative identification
If you can’t log in because you’ve temporarily lost access to your authenticator, log in to Cin7 Core with your alternative identification method:
Enter your User name and Password.
Click Log In.
Click Use another authentication method.
-
Depending on your alternative identification, either:
Answer your security questions and click Log in.
Enter the Verification code sent to your alternative email address into Cin7 Core. Then click Log in.
Reset 2FA
Resetting two-factor authentication (2FA) is a common troubleshooting step for login issues.
If a user can't log in and needs their 2FA reset, the account owner or a co-owner must submit a ticket with Cin7 Core Support. Additionally, if the account owner needs to reset 2FA, they must attach the copies of the following documents:
Their driver's license or ID
Their business registration showing they are the director
Their company letterhead
When submitting the request, use the following template:
Area: Account, Billing, or Subscription
Your email address: Your email address
Account Name: Your Cin7 Core account name
Subject: Reset 2FA
Description:
Hi,
I, the [account owner / co-owner], ask for 2FA to be reset for [user’s email].
Thank you,
[your name]
Once your 2FA has been reset, you must:
-
Delete your Cin7 Core account/token from your authenticator app. Here are instructions for popular authenticators:
Authy
Google Authenticator
Microsoft Authenticator
LastPass
1Password
Authenticator
Change alternative identification
To change your alternative identification method:
From the user menu in the navigation, open your User profile.
Click Edit alternative two-factor authentication method.
In your authenticator, generate an Authentication code and enter it into Cin7 Core.
Choose a new alternative identification method and follow the on-screen instructions.