Cin7 Core email outage
Cin7 Core had an email outage that started at 8:00pm to 12:40am, 28th-29th of May (UTC). We will update our progress on the Cin7 Status page. Emails during this period failed to send and will not resend.
Update Send email settings
In order to send emails currently, you need to change your Send emails from settings. This will change the From field to a Cin7 Core email address
- Select Settings from the main menu, then General settings.
- Go to the Organization section.
- Look for setting Send emails from and select an available option:
- Company's billing contact (sent from the system)
- Currently logged-in user (sent from the system)
We apologize for any inconvenience and will update the Status page when we have fixed this issue.
Send documents manually
You can download your invoices, purchase orders, and other documents manually and then send them as attachments through your normal email provider.
You can use the Print option on a range of Cin7 Core modules, including Product, Assemblies, Stock Transfer, and more.
We understand that this workaround will not be suitable if you need to send a large quantity of emails. We are working to restore our email delivery services as quickly as possible.
Download sales invoice or quote
You can download your sales invoice or quote as a PDF
- Open the sales order or quote.
- Select Print.
- Select what part of the sales order or quote you would like to download.
- Your invoice will download as a PDF in your browser.
You can then send an email from your normal email provider and include this as an attachment.
Download purchase order
You can download your purchase orders as a PDF.
- Open the purchase order.
- Select Print.
- Select what part of the purchase order you would like to download.
- Your purchase order will download as a PDF in your browser.