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Lightspeed Retail X-series Integration

Lightspeed Retail X-series Integration

Cin7 Core provides advanced, multi-directional integration with the Lightspeed Point-of-Sale platform.

In general, integration between Cin7 Core and Lightspeed works in the following way:

  • Customer purchases goods in store via Lightspeed POS.

  • Lightspeed sends sale order details to Cin7 Core.

  • Cin7 Core creates a pending order in the staging area for each sale. Stock is immediately allocated to the sale.

  • Depending on how the integration between Cin7 Core and Lightspeed is set up, pending sales are converted to Cin7 Core Sales Orders and stock is then written off from the inventory account immediately.

Depending on how the connection between the two systems is set up, the advantages of their integration may include the following:

  • automatic update of stock levels from Cin7 Core to Lightspeed

  • synchronisation of inventory costs and movements with your accounting application

  • centralised inventory management for all locations

  • a single, comprehensive view of wholesale and retail transactions.

 

Note: Multiple Lightspeed shops can be linked to a single Cin7 Core account, with each linked shop having its own location in Cin7 Core for inventory quantity management. Each shop also has its own low stock reorder points and an independent catalog, logs and settings.

Note: When a refund is processed for an unfulfilled sale, this will cause an error with restocking the unfulfilled items. These will appear on the Log as Pending fulfillment. If you are experiencing this error, you will need to enable the Ignore restock for non-fulfilled sales setting. This setting is not enabled automatically in order to preserve system logic continuity for users.

Prerequisites

  • Administrative access to a Lightspeed account

  • Familiarity with the Processing a Sale process (required)

  • Familiarity with Products and Product Management (required)

  • Users will need the Integration: POS - Lightspeedpermission in order to use this feature.

  • Users will need to add an External integration licence to their subscription if they do not have one available.

 

Setting Up Lightspeed Integration in Cin7 Core

If you already have your store set up in Lightspeed, you only have to complete the integration setup in Cin7 Core to connect your Lightspeed store with Cin7 Core.

Connecting Cin7 Core to Lightspeed

To connect Cin7 Core to your Lightspeed account:

  1. Navigate to Integrations   → Lightspeed.

  2. Click + to connect a new store.

  3. Enter your Lightspeed shop's name in the box, then click Connect to Lightspeed.

  4. On the Lightspeed sign-in page, click Next.  

  5. To give Cin7 Core access to your account/shop, click Allow Access. You will then be taken back to Cin7 Core.

Integration Settings

Once you've connected Cin7 Core to your Lightspeed account, you can then configure the integration settings between the two systems under the Setup tab on the Lightspeed Retail X-Series Integration page in Cin7 Core.
     

Capture of Orders in Cin7 Core

When you connect Cin7 Core to your Lightspeed store, Cin7 Core is able to receive notifications for important events occurring in Lightspeed, such as:

  • Lightspeed order is created

  • Lightspeed order is completed.

The capture of these Lightspeed orders in Cin7 Core depends on this setting. Depending on your order capture setting, Cin7 Core captures the Lightspeed order and saves it as a pending order when the order is created or completed.

When the Lightspeed order is completed option is selected, Cin7 Core will not capture On Account sales that are not yet fully paid.

Select whichever is appropriate for your setup. Note that this setting is also taken into account when you manually trigger the download of historical orders from Lightspeed.

Order Consolidation

Sales in Lightspeed are processed in Cin7 Core using any of the two Consolidation Types.

  • No Consolidation indicates that all walk-in/cash register sales will be created as individual sales orders in Cin7 Core.

  • Daily Consolidation will consolidate all Lightspeed sales for the day into a single sales order. This mode does not support returns and refunds for walk-in sales.

When Daily Consolidation is chosen, a Consolidation Time setting becomes available. This is your local time when all pending orders aggregated during the day will be processed.

Note: Regardless of the consolidation method, On Account and Layby sales will always be created in Cin7 Core as individual sales orders, allowing you to fulfil the orders as well as attach the relevant payments to the orders when necessary.

Customer

An existing customer in Cin7 Core will need to be selected for pending order processing to work in certain scenarios.

  • When Consolidation Type = Daily Consolidation, this customer is used to create a new sales task which will combine all daily sales into a single sale.

  • When Consolidation Type = No Consolidation, this customer is used in cases where customer information is not attached to the Lightspeed sales order, for example, in case of a walk-in sale.

  • If customer info exists in the Lightspeed sales order, then this setting is ignored.

Sale Price Tier

This setting determines which Product Price Tier to use in Cin7 Core when publishing products from Cin7 Core to Lightspeed. Prices used within Cin7 Core must be tax exclusive. Otherwise, incorrect tax calculations within Sales Orders might subsequently be imported to your accounting application.

Pick, Pack and Ship processing mode

When pending orders from Lightspeed are processed in Cin7 Core, new sales tasks are created. This feature allows you to automate the Pick, Pack and Ship steps when a pending sale is converted into a sales order in Cin7 Core. By default, these tasks are configured to No Picking. You can change this to tell Cin7 Core that it should try to Auto Pick, Auto Pick + Pack, and Auto Pick + Pack + Ship these tasks.

This field can also be set to Draft Order, meaning that, if there is not enough stock on hand to fulfil the order, then Pick will remain as a Draft Order, and Pack and Ship won’t be completed.

Note: Even if the processing is set to any of the automated picking options, if there is not enough stock of a product, the order status will remain at Picking. This may lead to discrepancies in the sales reported by Lightspeed and those in Cin7 Core. These discrepancies will be addressed as soon as stock becomes available and the pending orders are processed.

Process Auto-Assembly as

This dropdown field has two options:

  • For ordered quantity: Does not check stock quantity. An assembly order is created for the quantity specified in the sale order, regardless of stock availability.

  • For minimum quantity required for picking: Assemble stock required to meet the quantity of specific sale order.

    • If stock availability is negative, auto-assembly will produce a finished goods quantity which is more than the quantity ordered through sale order.

    • If there is already stock available in inventory but not enough to fulfill the sale order quantity, auto-assembly will assemble the difference in quantity needed to meet the sale order requirement.

    • If stock availability exceeds sale order quantity, auto-assembly is not triggered.

Stock availability is validated against the sale order location and does not take On Order quantity into account.

Ignore Restock for non-fulfilled sales

When a refund is processed for an unfulfilled sale, this will cause an error with restocking the unfulfilled items. These will appear on the Log as Pending fulfillment. If you are experiencing this error, you will need to enable this setting. Restock/stock allocation quantities will be edited to match the fulfilled items of the sale. This setting is only applicable when Pick, pack, and ship mode for processing online sales is set to Auto Pick + Pack + Ship.

Invoice Status

You can control the Invoice Status for sales tasks created as a result of pending order processing. By default, an Invoice will not be authorized and will be in Draft state, adjustable and waiting for authorization. However, if this setting is changed to AUTHORISED, the invoice will be automatically created and authorized. It can then be synced with your preferred accounting application.

Gift Card Liability Account

Cin7 Core will use this Liability account instead of a Revenue account for Gift Card sales. This account should have the ability to accept payments. If a sale containing a gift card is made, this sale will remain in the Pending Orders area until a Gift Card Liability Account is specified.

Optional Revenue Account

The revenue account to be used for all sales downloaded from Lightspeed. This will override the settings at the Product/Customer level and any other Account mapping.

  

List Products as Draft

By default, all products from Cin7 Core that are imported into Lightspeed are in Completed status. Turn On this option to ensure that all products from Cin7 Core are listed in Draft status when imported into Lightspeed.

Sales Representative Name

This option allows the entered name to be used as the Sales Representative for the sales task.

By default, this is left blank, meaning that incoming sales transactions from Lightspeed do not have an attached sales representative.

Update Stock Levels in Lightspeed

By default, Cin7 Core does not automatically update stock levels in Lightspeed. This may be useful if you are manually managing stock levels in Lightspeed and do not want Cin7 Core to update stock levels. Ensure you have the correct stock quantities entered in Cin7 Core before you turn on this option as these values will override the stock quantities in Lightspeed.  Enabling Update Stock Levels in Lightspeed will display the Use Buffer Inventory setting.

Use Buffer Inventory

Displayed when Update Stock Levels in Lightspeed is enabled. Allows for an inventory buffer on stock quantities pushed to Lightspeed. Sync quantity passed to Lightspeed when updating stock levels will be equal to Actual Stock - Buffer Inventory. Enabling this setting will enable the Buffer Inventory field.

Buffer Inventory

Displayed when Use Buffer Inventory is enabled. Enter an integer number of stock to act as a buffer. Sync quantity passed to Lightspeed when updating stock levels will be equal to Actual Stock - Buffer Inventory. When this setting is enabled, Sync Quantity and Buffer Inventory quantity will be added as fields to the Catalog and Bulk Listing tables alongside stock availability.

Note: Once buffer inventory is enabled and specified, it will be applied across all products listed on the Catalog and Bulk Listing tabs. However, sync quantities will only be updated in the channel if the user updates or lists a product.

Use Lightspeed as Master Source for Cin7 Core Products

By default, products are manually maintained in Cin7 Core. This means that product categories, brands and all other product-related information from Cin7 Core are uploaded to Lightspeed, updating the information in Lightspeed in the process. Turn on this option if you want Lightspeed to push this information to Cin7 Core instead.

Automatically Import Stock Operations from Lightspeed

By default, Cin7 Core does not import stock operations from Lightspeed, which does stock orders, returns, transfers and stocktakes. Turn On this option to enable periodic polling of Lightspeed stock operations and their automatic import into Cin7 Core.

Default Supplier

If Cin7 Core is set to automatically import stock operations from Lightspeed (see above), you can enter the name of the default supplier to be used when creating Purchase tasks. This option is helpful when Lightspeed stock orders are not bound to any Supplier.

Link Lightspeed and Cin7 Core Tax Rules

When Cin7 Core processes a pending sale, it creates a sales task with order and invoice lines completed. This setting ensures consistent application of tax rules between Lightspeed and Cin7 Core. It is recommended to initially set up tax rules in your accounting application, import these settings into Cin7 Core, and ensure Lightspeed has an identical setup. You will be required to map tax rules loaded from Lightspeed to tax rules set up in Cin7 Core by selecting the relevant option from the Cin7 Core Tax Rules list.  

Link Lightspeed Outlets to Cin7 Core Locations

Each Lightspeed outlet should be created as a Location in Cin7 Core from Settings → Reference Books → Locations & Bins. This enables maintenance of separate inventory quantities and individual low stock reorder points for each location. The latter can be set at the product level from Inventory → View All Products → Specific Product → Reorder Levels.  

Link Lightspeed Payment Methods to Payment Accounts

Cin7 Core captures payments made against sales in Lightspeed and automatically adds payments to created sales tasks. If you want Cin7 Core to create these payments, you need to map an account with the ability to receive payments from your Chart of Accounts. If this account is not selected, payments will not be created.

Disconnecting from Lightspeed Store

When you disconnect from your Lightspeed store, Cin7 Core removes all associations between Cin7 Core and Lightspeed, including all Logs and your Product Catalog. Please take care when disconnecting from your Lightspeed shop, as there is no way you can link Cin7 Core and Lightspeed again automatically without going through the initial setup operations again.

If Payment Account is specified, Cin7 Core also captures a payment transaction associated with the captured order (either already processed or still in pending orders) when the Lightspeed Order is partially or fully paid.

When the Lightspeed Order is cancelled or deleted, Cin7 Core automatically finds and voids the corresponding sales task if already created or just removes any associated pending order if not yet processed.

At times, it may take up to 10 minutes for the order to be picked up by Cin7 Core because Lightspeed may send notifications with some delay.

Catalog

The Catalog tab on the Lightspeed Integration page is where you manage products and product quantity. From the Catalog tab, you can perform the following:

  • download products from Lightspeed to Cin7 Core

  • list/update individual products from Cin7 Core to Lightspeed

  • delete links between Cin7 Core and Lightspeed products

  • trigger full catalog stock level update from Cin7 Core to Lightspeed

  • trigger the download of Suppliers/Customers from Lightspeed as reference data.

When products are imported from Lightspeed to Cin7 Core, simple products are mapped using the following pattern:

  • Cin7 Core Product SKU = Lightspeed Product handle

  • Cin7 Core Product barcode = Lightspeed Product SKU.

In the case of product families, they are mapped using the following pattern:

  • Cin7 Core Product Family SKU = Lightspeed Product handle

  • Cin7 Core Product SKU = Lightspeed Product variant SKU

  • Cin7 Core Product barcode = Lightspeed Product variant SKU.

Downloading Products

From the Catalog tab, you can download either new products from Lightspeed to Cin7 Core, or update information about existing products in Cin7 Core based on updated product information from Lightspeed.

To download products from Lightspeed to Cin7 Core:

  1. Under the Catalog tab, click Load Products.
         

  2. On the Load Products from Lightspeed window, click Load from Lightspeed.

In Lightspeed, each product needs to have a unique SKU. Cin7 Core will not create composite products from Lightspeed automatically, though it will create composite products in Lightspeed when published via Catalog.

Note: Stock quantities are not imported during the initial download of products from Lightspeed to Cin7 Core.

Downloading Customers

From the Catalog tab, you can either create new customers in Cin7 Core with Contact, Billing and Business addresses captured from Lightspeed or update information about existing customers in Cin7 Core based on updated information from Lightspeed.

To download customer information from Lightspeed to Cin7 Core:

  1. Under the Catalog tab, click More Actions → Download Customers.     

  2. On the Load Customers from Lightspeed window, click Load from Lightspeed.

Downloading Suppliers

From the Catalog tab, you can either create new suppliers in Cin7 Core with Contact, Billing and Business addresses captured from Lightspeed or update information about existing suppliers in Cin7 Core based on updated information from Lightspeed.

To download supplier information from Lightspeed to Cin7 Core:

  1. Under the Catalog tab, click More Actions → Download Suppliers.     

  2. On the Load Suppliers from Lightspeed window, click Load from Lightspeed.

Note: Prior to downloading your suppliers from Lightspeed, you will be prompted to set an active tax rule for purchases under Settings → Reference Books → Taxation Rules.

Updating Quantities

To update product quantities in Lightspeed with the currently available quantities in Cin7 Core:

  1. Under the Catalog tab, click More Actions → Update Quantities.
         

  2. On the Update Quantities in Lightspeedwindow, click Start.

Managing the Catalog

Individual products can be listed, updated, unlinked, set to sync stock levels, or removed from Lightspeed from the Catalog tab.

To list a product on Lightspeed:

  1. Click on the product in the Catalog tab.

  2. In the pop-up window, click List on Lightspeed.

  3. Save your changes.

 

To send updated product information to Lightspeed:

  1. Click on the product in the Catalog tab.

  2. Any changes to the product information that have been made in Cin7 Core can be exported to Lightspeed by clicking Update on Lightspeed.

 

To remove a product from Lightspeed:

  1. Click on the product in the Catalog tab.

  2. Click Remove from Lightspeed.

  3. Click Save.

 

In addition to the above mass update methods, you can also set a product to NOT synchronise stock levels in Lightspeed when there is a change in its stock level in Cin7 Core.

  1. Select the product from the list or search for it by entering its SKU or name in the search bar on the top right.

  2. Once you find the product, click it, then toggle the Sync Stock Level button to No.

  3. Click List on Lightspeed for an unlisted product or Update on Lightspeed for an already listed product.

 

Note: Updating a product from the catalog will update stock level in Lightspeed, regardless of the related Quantity Update setting status.

Bulk Listing

All products in Cin7 Core can be bulk-listed to Lightspeed through the Bulk Listing tab.

When Use Buffer Inventory setting is enabled from the Setup tab, Sync Quantity and Buffer Inventory quantity will be added as fields to the Bulk Listing tables alongside stock availability. See Buffer Inventory for more information.

To list products from Cin7 Core to Lightspeed in bulk:

  1. Go to the Bulk Listing tab.

  2. Select products to upload in bulk. You can select products by Category, Brand, Family, Product Tag, Listing Status, Products Listed in (another sales channel or store), and through manual search.

Note: If you have multiple stores in another sales channel, e.g. two different Magento stores, these will be displayed separately in the list of sales channels from which products can be selected for upload.

  1. Click Start to upload all selected products.

When products are imported from Cin7 Core to Lightspeed, simple products are mapped using the following pattern:

  • Lightspeed Product handle = Cin7 Core Product SKU, where all non-alphanumeric symbols have been removed

  • Lightspeed Product SKU/barcode = Cin7 Core Product barcode (if not empty), otherwise Cin7 Core Product SKU.

In the case of product families, they are mapped using the following pattern:

  • Lightspeed Product handle (same for all variations in the family) = Cin7 Core Product Family SKU, where all non-alphanumeric symbols are removed

  • Lightspeed Product variant SKU/barcode = Cin7 Core Product barcode (if not empty), otherwise Cin7 Core Product SKU.

Buffer Inventory

Instead of showing actual inventory values in e-Commerce storefronts, many retailers prefer to display an estimated display quantity where there is a safe buffer stock on their backend to avoid overselling products. Cin7 Core allows for an inventory buffer on stock quantities pushed to Lightspeed, both for the whole channel and at the product level.

Buffer inventory levels for the whole channel are controlled from the Setup tab. Update Stock Levels in Lightspeed setting must be enabled.

  • Use Buffer Inventory: Displayed when Update Stock Levels in Lightspeed is enabled. Allows for an inventory buffer on stock quantities pushed to Lightspeed. Enabling this setting will enable the Buffer Inventory field.

  • Buffer Inventory: Displayed when Use Buffer Inventory is enabled. Enter an integer number of stock to act as a buffer. Sync Quantity passed to Lightspeed when updating stock levels will be equal to Actual Stock - Buffer Inventory.

When this setting is enabled, Sync Quantity and Buffer Inventory quantity will be added as fields to the Catalog and Bulk Listing tables alongside stock availability. However, sync quantities will only be updated in the channel if the user updates or lists a product.

Buffer Inventory for the whole channel can be overwritten by a product level buffer from either the Catalog or Bulk Listing page (Use buffer inventory must be enabled from the channel Setup tab). The product level buffer value will ALWAYS override the value set on the Setup tab. If the Setup tab buffer inventory value is changed, this will not affect products with product level buffers.

Note: Product level inventory buffer is disabled by default. In the case of wanting to turn off inventory buffer for certain products only, the user will need to enable buffer inventory and enter a value to apply it to the whole catalog, THEN set product level buffer to 0 for those products, then update or list the item to apply changes.

If the user wishes to apply inventory buffer ONLY to one or more specific products, inventory buffer should be enabled on the Setup tab and set to 0. Then, product level buffer inventory can be enabled and configured for products from either the catalog or bulk listing page. You will need to list or update the item to apply changes.

On the Catalog page:

Click on a listed or unlisted item to open a pop-up window and slide Use Product Level Buffer Inventory to enable. You can then enter an integer value for Product level buffer which will overwrite the channel buffer value. You will then need to Update or List the product for the new stock level quantity to be displayed in the channel. Save and Close to continue.

  

On the Bulk Listing page:

Use this to update product level buffer for multiple items at once. Use the search box and filter options to filter items to list/update in bulk.

The Use Buffer Inventory menu allows you to Turn on product level setting, Remove product level setting, or Don't update existing setting.

Turning on product level setting allows you to then enter an integer value for Product level buffer. Click List to overwrite the channel buffer value for the filtered products with the product level buffer.

Selecting Remove product level setting, then List, will remove the product level setting from the filtered products and return them to the channel buffer inventory value.

Selecting Don't update existing setting will leave all buffer values, including product level buffer values, unchanged when updating listings or making a new listing.

  

Pending Sales

Orders are automatically downloaded when the order is created or order status changes in Lightspeed (e.g. Completed). Generally, you are not required to trigger manual order download. However, if an order was not captured by Cin7 Core or to load historical sales, you can use the Manual Order Download option available from the Pending Sales tab on the Lightspeed Integration page. Cin7 Core allows loading historical sales data a maximum of one year old.

Loading Pending Orders from Lightspeed


To download pending orders manually:

  1. On the Lightspeed Integration page, select the Pending Salestab.

  2. Click Load sales.  

  3. On the Load Sales from Lightspeed window, select a date for the Lightspeed sales transactions to be loaded from the calendar, then click Load from Lightspeed. Cin7 Core allows loading historical sales data a maximum of one year old.  

 

Take note of the following when loading pending orders from Lightspeed:

  • Any downloaded order is saved to Pending Sales, which is a temporary storage of all sales and payments in Cin7 Core. Only orders matching the defined capture option, with status set to either Created or Completed, are accepted.

  • If an order has an entry in Logs, or if it was already downloaded before, it will be skipped. This guarantees that Cin7 Core will not create any duplicate sales from previous transactions.

  • While saving an order, Cin7 Core captures customer information, billing and shipping addresses. All line items are captured together with quantities, prices and totals. Total order discounts are applied as additional charges to the whole order, without distribution by lines to reduce any chances of discrepancy.

  • For each line in a Sale, Cin7 Core attempts to locate the corresponding product by SKU. If no product is found, Cin7 Core attempts to download product info from Lightspeed with the same logic as in the Download Products function. The Sale line is then saved to Pending Sales with all data from Lightspeed, including Tax, Quantity and Total.

Processing Pending Orders

After pending sales orders are reloaded from Lightspeed, you should process pending orders next.

To process pending orders, click Process on the Pending Sales tab. This will generate the sales in Cin7 Core.

Refunds

Cin7 Core captures refunds from Lightspeed. Cin7 Core will then capture the refund and return/restock and apply them to the associated sale task.

Please note that if the sale is unfulfilled, this will cause an error with restocking the unfulfilled items. These will appear on the Log as Pending fulfilment. If you are experiencing this error, you will need to enable the Ignore restock for non-fulfilled sales setting.

Submit returns request via RMA portal

Customers can submit returns requests via Cin7 Core RMA Portal if your organization subscription has this feature, allowing customers to initiate the Cin7 Core RMA workflow, and view the status of their returns. This includes sales processed through connected eCommerce channels.

Any Cin7 Core customer can submit a returns requests via the returns portal with an order number or invoice number and email address simply by accessing the relevant URL. We recommend adding the URL to the return portal to your default sale email template sent to customers. Please see detailed instructions at RMA Portal for returns requests.

Please note that refunds/restocked processed in this way will not be automatically exported to the eCommerce channel, and will have to be added manually updated within the channel. You may prefer to use the returns workflow offered by Lightspeed if you do not need the additional RMA workflow features in Core.

Refunds for sales predating integration with Cin7 Core

Merchants with eCommerce channels occasionally have to process returns or refunds for a sale that predates integration of the eCommerce channel with Cin7 Core.

Sales and refund information is imported automatically from the eCommerce channel to Cin7 Core, but can also be manually imported via the Cin7 Core web portal. Historical refunds and returns are handled differently for each case.

Automatic import: Cin7 Core checks the sale order date against the date of integration with the eCommerce channel. If the sale order date predates the date of integration, credit note and refund are imported without the corresponding historical sale task.

  • A sale is created without order lines or invoice lines.

  • Credit note tab shows refunded items and if a refund was processed in the eCommerce channel it will be captured on this tab.

  • Restock tab is left empty and no stock adjustments are made.

 

Manual import: Manually loading orders from Lightspeed functions in the same way whether the sale took place before or after integration with Cin7 Core.

  • From the Pending Orders tab, click Load orders and select a date to load sales, including historical sales as Pending Orders. Process the sale associated with the refund.

  • The sale order with have order, invoice, pick, pack, and ship lines. It will also have credit note and restock lines.

  • User will have to perform a manual stock adjustment to correct any discrepancies from the refund.

Export Payments

The Export Payments module allows the export of payments for On Account and Lay-By sales from Cin7 Core to Lightspeed. On Account sales refer to purchases either made on credit or paid for in partial amounts. Lay-By sales are similar – these are purchases that are not paid all at once.

To start the Export Payments process:

  1. On the Lightspeed Integration page, select the Export Payments tab.

  2. Click Export to Lightspeed.

  3. On the Export Payments to Lightspeed window, click Start.

Stock

The Lightspeed Integration page allows capturing of Lightspeed stock operations, namely, Inventory counts, Stock orders and Stock transfers into Cin7 Core. These are then subsequently mapped to Stock adjustments, Purchase tasks and Stock transfers.

Note: When importing Stocktake/Stock adjustment data from Lightspeed, the Inventory Discrepancy account from Cin7 Core account mapping is used as the expense account. If Inventory Discrepancy is not provided, the COGS account is used as the expense account instead.

To capture Lightspeed stock operations in Cin7 Core:

  1. On the Lightspeed Integration page, select the Stock tab.

  2. Click the appropriate tab (Purchases, Stock adjustments and Stock transfers).

  3. Click Download stock.  

When dealing with stock operations, take note of the following:

  • Only fully processed, e.g. in Received state, stock operations are captured.

  • If a product with a non-FIFO costing method is present in a stock operation prior to completion and an error occurs, this operation is saved and tagged as Draft in Cin7 Core.

  • To maintain valid actual quantities in Cin7 Core Locations, downloaded stock operations should be processed/completed in the same order as it was received/completed in Lightspeed.

  • You can turn on automatic stock operations download (on the Setup tab) or perform the historical import (filtered by receive date) of stock operations manually from the Stock tab.

Log

Each captured Lightspeed order, once saved to Pending Sales, creates a Log entry to enable tracking of the linked Sale in Cin7 Core and in Lightspeed. This also helps avoid creating duplicate orders when capturing the same order several times during manual Order load.

To view Log entries, select the Log tab on the Lightspeed Integration page.
     

Take note of the following considerations when it comes to Log entries:

  • They allow you to see which sales task links to a particular Lightspeed sale.

  • You have an option to delete Log entries manually. This will allow you to reprocess an order if required. Deleting log entries won’t void or delete sales tasks associated with these entries.

  • For each captured Lightspeed stock operation, Cin7 Core creates a log entry to track the link between the stock operation in Cin7 Core and in Lightspeed. This helps avoid the creation of duplicate stock operations when capturing the same Lightspeed stock operation several times during manually triggered stock loads.

Troubleshooting FAQs

For information on troubleshooting issues in Cin7 Core's Lightspeed Integration module, see Lightspeed FAQs.

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