Cin7 Pay overview
Cin7 Pay is a versatile, fully integrated payment processor.
It allows your customers to check out effortlessly from your B2B Portal and pay invoices with ease. You can also initiate payments on their behalf, with support for multiple payment methods and over 135 currencies.
To set up Cin7 Pay, create an account, choose your payment channels and methods, and configure your account.
Our trusted partner Stripe securely processes Cin7 Pay transactions, converts foreign payments into your local currency, and ensures daily payouts. You can track payments, monitor payouts, and manage refunds and disputes through detailed reports on the dashboard.
Create Cin7 Pay account
The process of creating a Cin7 Pay account varies by business but typically takes around 15 minutes if you have all the required documents ready.
To qualify, your business must be based in a supported country. You'll also need to provide Stripe with key business details, such as your tax identification number, ownership structure, and bank account information, and accept their Connected Account Agreement.
From the Money menu in the navigation, open Cin7 Pay.
Click Create account and follow the on-screen instructions.
After submitting your account request, Stripe may ask for more information. If so, you’ll receive a notification on the My account tab of your Cin7 Pay dashboard and an email.
Once Stripe approves your account, you’ll get a confirmation email. Then you can set up your payment channels—and start accepting payments.
Payment channels
Cin7 Pay supports payments through three channels:
B2B Portal—Customers can pay seamlessly at your B2B checkout.
Pay By Invoice—Customers enter their card details to pay directly from their invoices.
Pay By Sale (merchant-initiated transactions)—You can enter the customer’s payment details manually via the sales order.
Find out how to set up your payment channels
Payment methods
By default, the following payment methods are enabled for all businesses: credit card, debit card, Google Pay, Apple Pay, and Link.
These payment methods are also enabled by country:
Australia: BECs and Affirm
Canada: PADs
European Union: SEPA
United Kingdom: Bacs
United States: ACH, Affirm, and Afterpay
To add or remove payment methods, contact Cin7 Core Support.
Payments, refunds, and disputes
On the Payments, refunds, and disputes tab, you can review payments, initiate refunds, and handle disputes initiated by customers. You can Filter payments in the list and Export them to CSV too.
To initiate a refund:
On the credit note, under Additional charges and services, click Cin7 Pay refunds.
Choose which payment to refund.
Click Send refund.
Enter the Refund amount and Reason.
Click Refund.
To accept or challenge a dispute:
On your Cin7 Pay dashboard, open the Payments, refunds, and disputes tab.
Select the disputed payment.
To accept the dispute, click Accept dispute. To challenge the dispute, click Counter dispute.
If you challenge the dispute, follow the submission process. You’ll need to provide an explanation and submit supporting documentation as evidence.
Payouts and documents
Stripe collects payments processed by Cin7 Pay and pays you out daily. Your first payout may be delayed, and subsequent payouts too, depending on your industry and country risk level. Fees are deducted from payouts.
View payouts—Open the Payouts tab and click on a payout for details.
Export payouts—Open the Payouts tab and click Export.
You’ll exchange documents with Stripe about onboarding, taxes, support, and more. To access these documents, open the Documents tab.
Payment descriptor
Customize your payment descriptor, shown to customers on their bank statements:
On your Cin7 Pay dashboard, open the My account tab.
Under Account details > Public details, click Edit.
Update and save your descriptor.
FAQs
What does Cin7 Pay cost?
Cin7 Pay offers transparent, competitive pricing per transaction, determined by the payment method and total amount. All fees are deducted from your payouts.
See the Cin7 Pay pricing schedule
Does my Cin7 Pay account require a float or minimum balance?
No, Cin7 Pay does not require a float or minimum balance.
Can I use Cin7 Pay without Cin7 Core?
No, as an embedded payment processor, Cin7 Pay is only available with Cin7 Core. If you cancel your Cin7 Core subscription, you would maintain access to Cin7 Pay only until all payments and payouts are complete.
Is Stripe PCI compliant and are my payments secure?
Yes, Stripe is a compliant PCI Level 1 Service Provider and belongs to the PCI Board of Advisors. Payments are protected with AES encryption and processed on isolated infrastructure.
How do I get support from Stripe?
For help with your Cin7 Pay account, contact Stripe.