Exchanges not syncing to Cin7 Core from Shopify
- Exchanges are linked to the original sale, not new orders.
- Returned items are credited and restocked in Cin7.
- New items taken in exchange are not recorded automatically in Cin7.
- Manual creation of a new sale in Cin7 is required.
- Payment adjustments and refunds related to exchanges need manual handling.
- This process increases manual work and impacts stock accuracy.
This customer needs to sync the exchanges automatically to Cin7 Core from Shopify.
Ticket - https://cin7.zendesk.com/agent/tickets/271453
Organisation - Status Anxiety Holdings Pty Limited
Comments
1 comment
Also struggling with this, the current Shopify integration actually makes things very complicated. If it doesn't fully work it would be better if it didn't sync at all, why add this feature if it only half works?
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