Exchanges not syncing to Cin7 Core from Shopify

Muditha Jayasinghe
  • Exchanges are linked to the original sale, not new orders.
  • Returned items are credited and restocked in Cin7.
  • New items taken in exchange are not recorded automatically in Cin7.
  • Manual creation of a new sale in Cin7 is required.
  • Payment adjustments and refunds related to exchanges need manual handling.
  • This process increases manual work and impacts stock accuracy.

This customer needs to sync the exchanges automatically to Cin7 Core from Shopify. 

Ticket - https://cin7.zendesk.com/agent/tickets/271453

Organisation - Status Anxiety Holdings Pty Limited

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